Privacy Policy

Updated: 26 Jul, 2024

Introduction

At Diam Laundry ("we," "us," or "our"), we care about your privacy and are committed to protecting it. This policy explains what information we collect from you, how we use it, and how we keep it safe.

If you have any queries or requests concerning this privacy policy or how we handle your data more generally, please get in touch with us using the following details.

By contacting our technical team at: info@thediamlaundry.com

Collection of Personal Information

Types of Information Collected:

  • When you create an account or change account settings.
  • When you place an order and during the order process.
  • When you contact us directly via email, phone, post, message, or chat.
  • When you browse and use our website (both before and after creating an account).

Information We Collect from You:

  • Personal Details: Name, Contact details, Email, Location, Order details
  • Usage Information: Details about your usage of our mobile application, Messages or feedback you provide via email, phone, letter, or chat, Phone calls to us may be recorded for training and service improvement purposes, with notes made about the call
  • Technical Information: From your device: operating system, device type, connection type, and IP address, From mobile device usage: carrier, location data, performance data
  • Additional Information: Collected only if voluntarily provided and with your consent

Use of Your Information

We process the data we collect from you based on the following lawful bases under data protection law:

  • Service Provision:
    • To provide access to the relevant parts of our mobile application.
    • To supply the services you have requested.
    • To contact you regarding issues with your order or our services.
  • Justifiable Reasons:
    • To personalize and improve your experience, such as making ordering easier and faster.
    • To enhance the effectiveness and quality of our services.
    • To tailor content and advertising to your preferences.
    • To assist you efficiently with customer support.
    • To obtain your feedback and inform you about significant changes or new service areas.
    • To analyze activity on the mobile app for business development, statistical purposes, and fraud prevention.
    • To enforce contractual terms, handle legal claims, and protect our rights and interests.
    • To use feedback for marketing or advertising purposes, identified only by your first name and city.
  • Profiling:
    • To analyze location and usage data to create user profiles.
    • To tailor marketing communications and offers based on your interests.
  • Legal Obligations:
    • To maintain records of your orders.
    • To comply with legal and regulatory requirements.

Where we rely on legitimate interest for processing, we perform a balancing test to ensure that your privacy rights are upheld.

Retention of Your Information

Retention Period: We retain your information only as long as necessary to fulfill the purposes outlined in the 'Use of Your Information' section, align with our legitimate interests, or comply with legal requirements.

Factors for Determining Retention Periods:

  • Contractual obligations and rights related to the information.
  • Legal obligations to retain data for specific periods.
  • Statute of limitations for legal claims.
  • Legitimate interests and balancing tests.
  • Disputes and guidelines from data protection authorities.

Secure Erasure: Once we no longer need your information for the purposes it was collected, we will securely erase it.

Sharing Your Information

We may share your information with:

  • Service Providers: Companies that help us with things like data analysis, and customer service.
  • Business Transfers: If we sell or merge our business, your information may be transferred as part of the deal.
  • For Legal Reasons: If required by law, we may share your information.

Keeping Your Information Safe

We use various measures to protect your information, but no system is completely secure. We cannot guarantee the absolute security of your information.

Your Choices

  • Account Information: You can update or delete your account information through the app or by contacting us. If you delete your account, we may retain some information for legal or business reasons.
  • Location Information: You can disable location tracking on your mobile device. However, certain app features that rely on location data may not function correctly.
  • Cookies: You can configure your device settings to reject cookies. Note that this may impact the performance or functionality of some app features.

Children's Privacy

Our services are not for children under 14, and we do not knowingly collect information from them. If we find out we have, we will delete it.

Changes to our Privacy Policy

We may update this policy from time to time. We will notify you of any changes by posting the new policy on our website or directly sending you via email, phone. Please review it regularly.

Contact Us

If you have any questions or concerns, please contact us at:

Phone: +971 4 884 0231
Email: info@thediamlaundry.com
Address: Warehouse 9, DIP 1, Dubai, UAE